Shipping & Returns

Shipping and Returns Policy

 

We can ship to virtually any address in the world.

 

Calculating Cost

 

Shipping costs depends on a number of things:

 

Physical Weight

Cubic Weight

Shipping method selected (First Class, Air, Express, Sea, etc…)

Shipping Origin

Shipping Destination

Insurance if selected

 

All courier and postal company’s throughout the world charge on the greater amount of either “physical or cubic” weight. So keep this in mind!

 

Delivery Time

 

The shipping time varies depending on the shipping method chosen. The shipping methods available depends on the products purchased, the size (whichever is greater physical or cubic weight), availability of the products at the respective warehouses and shipping destination. The website will automatically determine the shipping methods available based on the various factors and present them accordingly in the Shipping section of the checkout process. However once we receive the order we will in all cases double check that the shipping method selected is correct for both MOMO Helmets Australia and yourself.

 

Australia Post Express Post Satchels® (within Australia)

 

Express Post Satchels for guaranteed* next business day delivery of items up to 3kg in weight (providing they fit in the 3kg satchel of course) and also if the place of posting and destination are within the Next Business Day Delivery Network (please visit www.austpost.com.au for further details).

 

If you or your recipient are not within the Express Post Next Business Day Delivery Network, the fastest possible delivery is provided on a non-guaranteed basis.

 

Satchels

 

Up to 500g

500g satchel; 353mm x 220mm

 

Up to 3kg

3kg satchel; 405mm x 310mm

 

Items too large for a satchel (such as a helmet), or weighing from 3kg to 20kg, can be delivered by Express Post Parcels (please visit www.austpost.com.au for further details).

 

Australia Post Express Parcels® (within Australia)

 

Use Express Post Parcels for guaranteed* next business day delivery of items up to 20kg in weight, if the place of posting and destination are within the Next Business Day Delivery Network (please visitwww.austpost.com.au for further details).

 

Prices for such service are rather high, but a good service is provided by Australia Post. Not recommended, unless you need the items in a hurry!!! Remember you will be paying for the freight, so keep this mind.

 

If you or your recipient are not within the Express Post Next Business Day Delivery Network, the fastest possible delivery is provided on a non-guaranteed basis.

 

Australia Post Registered Post® (within Australia)

 

Benefits:

 

Cheap way of added security ($3.75 on top of standard postal charge)

A unique identification number for every article

Proof of posting when an article is presented at an Australia Post office counter for delivery

A signature obtained on delivery

Compensation of up to $100 is included

Optional “Insurance Available” up to a maximum of $5,000 (fees payable dependent on amount of insurance requested)

Domestic delivery confirmation (fee of $3.50 if selected)

Domestic person to person (fee of $6.50 if selected)

 

Fastway Couriers® (within Australia)

 

Fastway Couriers was conceived in April 1983 and has grown to become one of the largest courier company’s in Australia. They provide an excellent low cost alternative to the “other” major courier company’s already out there.
 

Benefits:

 

Ability to ship slightly larger items then say Australia Post

Good delivery times (usually next business day in some states)

Proof of delivery (traceable online)

Extremely cheap ($18.50 through to $58.95 throughout Australia – average being $28.00)

 

Australia Post Air Mail® International

 

Packages are shipped from Sydney, Australia and the delivery time is typically about 3 business days (in some cases it may be up between six to twelve business days*).
 

Air Mail is the standard service accommodating letters and parcels up to 20kg, which can be relied on to deliver your items to virtually any address in the world.

 

Benefits:

 

Reliable delivery to over 200 countries in 3 to 10 working days

A less expensive option if delivery is not courier urgent

Prepaid envelopes and padded parcelpaks are available

Registered Post International and Express Post International are specialised airmail products

 

Return and Exchange Policy

 

Due to the fact that helmets are a sensitive/fragile item and in a lot of occasions one can NOT see if damage has occurred if one is dropped, we simply can NOT accept returns, no exceptions.

Refunds

 

No refunds on helmets = No exceptions!!!

 

Defects

 

 

Defects are extremely rare due to the high quality of the production process and each and every item is checked before being released to a freight company by us.  However, if you believe that the product that you have received is defective.  Do not use the product.  As soon as the product is used, there is no way to proof whether the defect was due to manufacturing or damaged by the user.  Take clear macro (the flower icon on your camera) photos of the defect and send them to sales@momohelmets.com.au and outline what you see is the problem.  In most cases we will need the item returned for us to determine the problem.  If the item is deemed to be faulty (due to the manufacturing of the product and not the user), we will happily replace the item. Remember the better the photo’s you can provide, the quicker we can determine the outcome.

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